Return and Exchanges

At elegabeam, we strive to provide our customers with exquisite and high-quality jewellery pieces. We want you to be completely satisfied with your purchase, and we understand that sometimes you may need to initiate a return or exchange. To ensure a smooth and hassle-free process, we have established the following Return and Exchange Policies:

1. Eligibility for Returns and Exchanges:

1.1. Returns: You are eligible to initiate a return within 15 days from the date you receive the delivery if the item is damaged or defective.

1.2. Exchanges: You can request an exchange within 15 days from the date you receive the delivery if you wish to exchange your purchased item for the same product if the item is damaged or defective.

2. Return and Exchange Conditions:

2.1. Original Condition: To be eligible for a return or exchange, the item must be unused, unworn, and in its original condition. It should be returned in the original packaging with all tags and labels intact.

2.2. Proof of Purchase: Please ensure that you provide a valid proof of purchase, such as the order number or the purchase receipt, when initiating a return or exchange.

3. Return and Exchange Process:

3.1. Contact Us: To initiate a return or exchange, please contact our customer support team via email ( Provide the necessary details, including the order number, reason for the return or exchange, and any relevant images if the item is damaged.

3.2. Approval and Instructions: Once your request is reviewed and approved, our customer support team will provide you with instructions on how to proceed with the return or exchange.

3.3. Shipping the Item: You will be responsible for shipping the item back to us securely using a trackable shipping method. The shipping costs for the return or exchange will be borne by ELEGABEAM for damaged or defective items. 

3.4. Inspection and Processing: Upon receiving the returned item, our team will inspect it to ensure it meets the eligibility criteria. Once approved, we will process the refund or initiate the exchange accordingly.

4. Refund and Exchange Options:

4.1. Refund: If your return is approved, we will issue a refund to your original payment method within 7 to 10 business days from the date of receiving the returned item. Please note that the refund amount will exclude any shipping or handling charges incurred during the initial purchase.

4.2. Exchange: If you opt for an exchange, we will process the exchange promptly and ship the new item to you within the estimated delivery time frame.

5. Contact Us:

For any queries, concerns, or assistance with the return or exchange process, our customer support team is available to help. You can reach us via email 

We appreciate your trust in ELEGABEAM Jewellery Brand, and we are committed to providing you with exceptional products and service. Thank you for being a valued customer!