Fast and Reliable Shipping for Your Sparkling Treasures

Welcome to our Shipping Policy! We're thrilled to deliver our exquisite jewellery pieces straight to your doorstep. Read on to learn about our efficient shipping process:

1. Processing Time:

  • We understand your excitement to receive your ElegaBeam treasures. Once you place an order, our skilled team begins processing it with care.
  • The processing time may vary depending on the complexity of your order, as everything is handmade and we aim to ship it within 1-3 days. 

2. Shipping Methods:

  • We partner with reputable carriers to ensure safe and secure delivery of your jewellery.
  • Depending on your location and shipping preferences, we offer various shipping methods to meet your needs.

3. Delivery Time:

  • Please note that the delivery time for your order may vary depending on your location and complexity of your order. If you are based in the UK, the estimated delivery time is 5-8 working days. If you are based elsewhere, the delivery time varies, we aim to ship it within the 1-3 days. 

4. Tracking Your Order:

  • For your convenience, we provide tracking information once your order is shipped. You can easily monitor the status and estimated delivery date of your package.

5. Shipping Costs:

  • Shipping costs are calculated based on your location and the selected shipping method. Rest assured, we strive to offer competitive shipping rates. Worldwide free shipping for orders above 60£

6. International Shipping:

  • ElegaBeam Jewellery Brand proudly caters to customers worldwide. However, please be aware that international shipments may be subject to customs duties and taxes, which are the responsibility of the recipient.

7. Order Status Updates:

  • You will receive timely updates on your order status via email, ensuring you are informed every step of the way.

8. Order Changes and Cancellations:

  • If you need to modify your order or cancel it, please contact our customer support team immediately. We will do our best to accommodate your request if the order has not been shipped yet.

9. Undeliverable Packages:

  • In the event of an undeliverable package due to an incorrect address or other reasons, our team will reach out to you to resolve the issue promptly.

10. Delivery Confirmation:

  • Once your order is successfully delivered, we recommend inspecting the package and contents. If you encounter any issues, please reach out to us within the specified timeframe. Find out more in Return and Exchanges Policy.